We try to process orders quickly. Because of this we are unable to accommodate changes, cancellations or exchanges. There are no returns. All sales are final.
If you have received an incorrect product or a damaged/defective item, please contact us at email@example.com with your name, order number, and nature of the issue.
We stock our products in warehouses in the US, UK, Netherlands, Australia, and Canada. We currently ship worldwide. A variety of shipping services is offered at checkout so that you may select the one that best fits your needs. Orders of in-stock products are processed in 2 business days, unless otherwise noted.
Please remember that handling time is in ADDITION to shipping time. Please note that The Happiness Planner does not charge a handling fee. All shipping costs are based solely on weight and destination and provided directly by the shipping provider.
ORDER CONFIRMATION AND TRACKING EMAILS
You will receive an order confirmation email once your order has been submitted. Once your shipment is prepared, you will receive an email with tracking information. It may take up to 24 hours for the tracking information to display properly online.
For pre-orders, your order won't ship until we've restocked. You will receive an email with the tracking information once your order has been dispatched.
SHIPMENT OF ORDER
Courier choices are optimized based on the proximity of your address and our warehouse nearest to you. Orders are typically ship via USPS and FedEx in the US, Hermes, RoyalMail, and ParcelForce in the UK, GSL and DHL in Europe, AusPost in Australia, and CanadaPost in Canada.
Normal shipping time for in-stock products is 2-6 business days unless otherwise noted.
Shipping fees are not refundable for undeliverable shipments, refused shipments, order cancellations, or returns/exchanges.
REFUSAL OF DELIVERY
If you refuse delivery of an order you’ve placed, it will be returned to The Happiness Planner. Shipping charges are nonrefundable.
INTERNATIONAL SHIPPING POLICY
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine these additional costs prior to purchasing.
For international orders, once the package leaves our warehouse, the courier does not have any control over delivery. If tracking states that your package has arrived in its destination country, you must contact your local post office or carrier to work with them to have the packaged delivered.