Our customers are our priority and we are happy to talk through any questions you might have regarding your experience with The Happiness Planner. Please read through the Frequently Asked Questions below first before contacting us.
For shipping & return policies, please visit this page.
If you still have a particular question in mind in regards to your order, you can reach us at firstname.lastname@example.org. We will get back to you within 24-48 hours during the business hours.
1. I'm not sure which planner I should buy. Can you please recommend?
This depends on your needs. How do you like to plan? Weekly or daily? Do you have a lot to write each day? Do you like to plan and reflect on a weekly or monthly basis?
||Dated / Undated
||One Day Per Page?
Reflection / Review
|The 100-Day Planner
|The Happiness Planner | Undated | Weekly
|The Happiness Planner | Dated | Daily
2. What is the difference between the Peony Planner (dated) and the original Happiness Planner (dated)?
From April 2017 onwards, we've made change to the Peony Planner's inserts. So now the full inserts inside the Peony Planner are the same as the pages inside the Happiness Planner. The only difference is the style, cover, and the material. The compact inserts, though, are slightly different. They contain fewer writing prompts. You can see sample pages on the product page.
3. Where do you ship from? Where do you stock the products?
We now stock our inventory in warehouses in US, UK, Netherlands, Australia, Canada, and Hong Kong.
4. What is your return, exchange, and refund policy?
We do not accept returns, exchanges, or refunds. All sales are final.
5. What's the shipping time for the free shipping promotions?
3-5 days within the US, UK, Europe, and Australia.
6. What is the handling time and what is average shipping time?
Handling time is 1-2 business day (so if you place your order on Friday, your order won't ship until Monday which is the next business day).
The average shipping time for domestic orders is 2-5 days.
The average shipping time for international orders is 7-14 days. Once your order reaches your country, the shipment gets passed onto your national courier. If there's any issues, you must contact your local post office.
7. I tried to place an order but there was an error - the order wouldn't go through. However, I noticed in my bank account that money has been deducted. I haven't received an order confirmation. Can you please confirm with me if my order has gone through?
This sometimes happens and it's because your bank blocks the transaction from going through. If you didn't see the order confirmation page or receive the order confirmation email (unless you put in a wrong email address), your order didn't go through. The charge you see is a pending charge that will drop in 1-2 days.
8. There has been no movement on my tracking number since 5 days ago. Can you please give me an update on my order?
If there's no movement on your tracking number, your order probably has gotten lost. Unfortunately this sometimes happens. Please email us at email@example.com with your order number and we will resend your order asap.
9. My order arrived damaged. The box is squashed. The courier was not careful.
Please email us at firstname.lastname@example.org with your order number and photos showing the damage.
10. You sent me the wrong item.
If you've received an incorrect product or a damaged/defective item, please email email@example.com with your name, order number, and nature of the issue with photos attached if applicable. We will generate a return shipping label for you to ship the item back to us and we will send you the correct item asap.
11. Can I please change the address? I made a mistake.
Unfortunately as we try to ship orders out as quickly as possible, address change is not possible. We could resend your order again to a different address, however, you'd need to pay for the postage.
12. I placed an order for an item I did not want. Can I please change the order?
Unfortunately, as we try to ship orders out as quickly as possible, once the order has been placed, it's impossible for us to change the order. If you accidentally placed an order for an item you did not want, please refuse the original delivery and contact us. You can then exchange for the item that you want. Please note that we only accept exchange if the sealed box has not been opened.
13. I bought the wrong color. Can I please change it my order to a different color?
Unfortunately, as we try to ship orders out as quickly as possible, once the order has been placed, it's impossible for us to change the order. If you want to change the color, please refuse the original delivery and contact us. You can then exchange for the color that you want. Please note that we only accept exchange if the sealed box has not been opened.
Still have questions? Please email us at firstname.lastname@example.org. We will get back to you within 24-48 hours during the business hours.