- We try to process orders quickly. Because of this we are unable to accommodate changes, cancellations or exchanges. There are no returns. All sales are final.
If you have received an incorrect product or a damaged/defective item, please contact us with your name, order number, and nature of the issue. For damages/defects, please attach a photo. We will generate a return shipping label for you to ship the item back to us. Please note that we can only provide pre-paid return labels for U.S. shipments. Should your replacement product be out of stock, we will send out your replacement item as soon as we have more. We can not process a return for damages if the product has been written in or used.
If you receive the wrong item or the wrong quantity, please contact us immediately. We will resend the correct item to you and send you the return label for you to send the wrong item back to our warehouse.
- We stock our products in warehouses in the US and UK. We currently ship worldwide. A variety of shipping services is offered at checkout so that you may select the one that best fits your needs. Orders of in-stock products are processed in 2 business days, unless otherwise noted.
- Please remember that handling time is in ADDITION to shipping time. Please note that The Happiness Planner does not charge a handling fee. All shipping costs are based solely on weight and destination and provided directly by the shipping provider.
ORDER CONFIRMATION AND TRACKING EMAILS
- You will receive an order confirmation email once your order has been submitted. Once your shipment is prepared, you will receive an email with tracking information. It may take up to 24 hours for the tracking information to display properly online.
- For pre-orders, your order won't ship until we've restocked. You will receive an email with the tracking information once your order has been dispatched.
SHIPMENT OF ORDER
- We will ship orders to the address you indicate upon checkout. Orders are typically shipped via USPS Priority Mail or FedEx for U.S. orders and via Hermes or ParcelForce for U.K. orders. Once your order is received by the postal carrier, The Happiness Planner is no longer responsible for the shipment. You are responsible for filing a claim with the carrier for damaged or lost shipments, and we will quickly proceed once a resolution has been determined. We’ll be happy to walk you through this process!
- U.S. shipments with USPS and Fedex typically take 2-5 business days from the date the package is received by the postal carrier.
- U.K. shipments with Hermes' typically takes 3-6 business days from the date the package is received by the postal carrier.
- U.K. shipments with ParcelForce' typically takes 2-3 business days from the date the package is received by the postal carrier.
- Shipping fees are not refundable for undeliverable shipments, refused shipments, order cancellations, or returns/exchanges.
REFUSAL OF DELIVERY
- If you refuse delivery of an order you’ve placed, it will be returned to The Happiness Planner. Shipping charges are nonrefundable.
INTERNATIONAL SHIPPING POLICY
- Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine these additional costs prior to purchasing.
- For international orders shipped via USPS, Royal Mail, or ParcelForce, once the package leaves US or UK soil, the US or UK carrier does not have any control over delivery. If tracking states that your package has arrived in its destination country, you must contact your local post office or carrier to work with them to have the packaged delivered.
Still have questions? Please email us at firstname.lastname@example.org. We will get back to you within 24 hours.